How do I raise a return request?

You can return a product by accessing your orders under the Account section. 

Click here to access all your Orders

To raise a return request, please follow the instructions below:

Step 1: Mention your order ID and send a photograph of the package to hello@adiurbanpet.com

Step 2: We will send someone to pick up the product from you at no cost to you. Please make sure that the product is unused with all tags intact. Do keep the Invoice safely with you so that we can coordinate with our delivery partners on your product.

Step 3: Once we receive your product at the warehouse and conduct a quality check, we will refund the entire amount to you within 24-48hours.